Returns Center
Our Returns Policy:
FAST Local Shipping to all our customers in South Africa. Local orders are shipped via our Express Courier service. You may view the latest shipping times on the related product page.
Once your purchase has shipped, you will receive an email with a tracking number to let you know exactly where your package is. Please allow 24 hours for the tracking number to activate.
We offer a 30-Day Money Back, Satisfaction Guarantee! If you're not satisfied with your products we will issue you a refund, minus a 10% handling fee, no questions asked. We understand that you may need to trial your product. If you decide that the product/s simply is not for you, we ask that you re-package to protect the unit, along with any Malawi Furniture accessory, in the original packaging in like-new condition.
We stand behind everything we make with a 1 Year Warranty.
If your Malawi Furniture product arrives at your door with a defect or breaks due to a manufacturing fault within the first 1 year, we will replace or repair the defective part at no additional cost to you.
If your Malawi Furniture requires repair due to normal wear and tear, we will do the repairs—including wood resurfacing, base painting, or panel replacement—at a minimal cost to you (estimated on a case by case basis).
We collect with a 10% handling fee, but you do the re-packing!
Once your returned unit arrives, we will issue you a refund of the cost of your items and any sales tax minus a 10% handling fee of the total order value. If the product shows signs of wear and tear, we deduct an additional 20% from the refund amount to recondition it. Because we are unable to recondition certain Malawi Furniture accessories, we unfortunately cannot accept returned accessories that display wear and tear. We welcome all exchanges of products in like-new condition.
Malawi Furniture reserves the right to determine what constitutes a manufacturing defect or wear and tear, but we believe in building a culture of mutual trust and respect — We're on your side.
International customers:
We do not offer returns or refunds for international customer who are outside of South Africa.